IT continuity
«Your external IT department, without taking on an in-house team.»
- inventory
- maintenance
- support
- updates
- incidents
- reviews
- recommendations
- reporting
Businesses
IT for businesses. Close by when you need it.
Maintenance, devices, backups, cloud, networks and support from Berga. We help you work, buy and get things fixed without complications.
1–3 — situation · risk · outcome
01
Situation
Devices, backups, users and a network that have grown with the business, often with no inventory, no reviews and nobody with a complete view of it all.
02
Risk or need
If nothing changes: downtime, data loss, recurring incidents and dependence on a single person when something fails.
03
Outcome
Continuity, control and response: your company's IT covered by four solutions you can take together or separately.
The four solutions
One IT department, four building blocks
Backup and resilience
«Having a backup is not enough. You need to know it can be restored.»
- design
- retention
- monitoring
- alerts
- testing
- documentation
- recovery
Cloud and workplaces
«Users, licences and devices organised and ready for work.»
- Microsoft 365
- identities
- licences
- devices
- access
- joiners and leavers
- servers/desktops where they fit
Networks and infrastructure
«Connectivity and infrastructure designed for your space and the way you actually work.»
- audit
- network
- Wi-Fi
- sites
- telephony
- hardware
- POS
- installation
- documentation
- maintenance
4–5 — what's included · what's not included
What's included
Each solution publishes its own “included depending on plan” list with the exact items from the catalogue. See it on its page:
What's not included
Each solution also states its explicit exclusions, to avoid misunderstandings.
- AI, automation and advanced development are referred to CIBAI.Studio. CIBAI.Studio
Exclusions specific to this solution [real content pending — to be defined with CIB during S2].
6 — tiers or service options
Tiers or service options
Each solution is offered in tiers or service options so the scope fits the size and actual workload of each business.
Tiers, terms and prices [pending validation CIBA-3288]: not published until commercial validation is complete.
7–8 — onboarding process · response times
How to get started and when we respond
01
Initial review
A visit and an inventory of your current set-up.
02
Proposal
Scope and plan in writing, with no small print.
03
Onboarding and roll-out
Implementation of the agreed service.
04
Follow-up
Reviews and reporting according to your plan.
Response times
Response times depend on the plan you take out and on how urgent the incident is. They will be published with each plan once commercial validation is complete: only commitments CIB can keep.
9–10 — team · case study
Who looks after it
Name, role and specialism of a real member of the CIB team [real content pending — S2; no invented profiles are published].
A real case study
Problem, work done, verifiable outcome and the person responsible [case pending documentation — S2; no cases are invented].
11 — frequently asked questions
Frequently asked questions
Real questions from clients [pending collection with CIB — S2].
Shall we talk about your company's IT?
Tell us about your business, your workplaces and the problem, and we'll come back to you with a specific proposal.