Your external IT department, without taking on an in-house team.
Included depending on plan
- inventory
- maintenance
- support
- updates
- incidents
- reviews
- recommendations
- reporting
1–3 — situation · risk · outcome
Situation
Devices, software and users working every day, often with no inventory, no regular reviews and nobody with a complete view of the whole.
Risk or need
Without maintenance and follow-up, incidents pile up, updates fall behind and business continuity is left to luck.
Outcome
An external IT department that inventories, maintains, updates and responds to incidents, with reviews, recommendations and reporting according to your plan.
4–5 — what's included · what's not included
What's included
Included depending on plan — the exact scope is defined in the proposal.
- inventory
- maintenance
- support
- updates
- incidents
- reviews
- recommendations
- reporting
What's not included
- AI, automation and advanced development are referred to CIBAI.Studio. CIBAI.Studio
Exclusions specific to this solution [real content pending — to be defined with CIB during S2].
6 — tiers or service options
Tiers or service options
Each solution is offered in tiers or service options so the scope fits the size and actual workload of each business.
Scope and terms to be defined with CIB.
Scope and terms to be defined with CIB.
Scope and terms to be defined with CIB.
Tiers, terms and prices [pending validation CIBA-3288]: not published until commercial validation is complete.
7–8 — onboarding process · response times
How to get started and when we respond
Initial review
A visit and an inventory of your current set-up.
Proposal
Scope and plan in writing, with no small print.
Onboarding and roll-out
Implementation of the agreed service.
Follow-up
Reviews and reporting according to your plan.
Response times
Response times depend on the plan you take out and on how urgent the incident is. They will be published with each plan once commercial validation is complete: only commitments CIB can keep.
9–10 — team · case study
Who looks after it
Name, role and specialism of a real member of the CIB team [real content pending — S2; no invented profiles are published].
A real case study
Problem, work done, verifiable outcome and the person responsible [case pending documentation — S2; no cases are invented].
Today this service is published as: Manteniment informàtic
11 — frequently asked questions
Frequently asked questions
What exactly does the service include?
It depends on the plan: inventory, maintenance, support, updates, incidents, reviews, recommendations and reporting. The exact scope is defined in the proposal, after the initial review.
What plans and prices are there?
Tiers and terms are still going through commercial validation and are not yet published. Request the initial review and you will receive a proposal with the scope and the plan that fits your business.
How do we get started?
With an initial review of your company's IT situation. You then receive a proposal with the scope and the plan; if it fits, we set everything up and get it running, and the service continues with follow-up, reviews and reporting.
Real questions from clients [pending collection with CIB — S2].
Shall we talk about your company's IT?
Tell us about your business, your workplaces and the problem, and we'll come back to you with a specific proposal.