Having a backup is not enough. You need to know it can be restored.
Included depending on plan
- design
- retention
- monitoring
- alerts
- testing
- documentation
- recovery
1–3 — situation · risk · outcome
Situation
Most businesses have some kind of backup, but with no design, no defined retention and nobody checking that it works.
Risk or need
A backup that is neither monitored nor tested can fail silently: the day you need to recover your data is the day you discover you can't.
Outcome
Backups that are designed, monitored and tested, with alerts, documentation and a recovery procedure you know before you ever need it.
4–5 — what's included · what's not included
What's included
Included depending on plan — the exact scope is defined in the proposal.
- design
- retention
- monitoring
- alerts
- testing
- documentation
- recovery
What's not included
- AI, automation and advanced development are referred to CIBAI.Studio. CIBAI.Studio
Exclusions specific to this solution [real content pending — to be defined with CIB during S2].
6 — tiers or service options
Tiers or service options
Each solution is offered in tiers or service options so the scope fits the size and actual workload of each business.
Scope and terms to be defined with CIB.
Scope and terms to be defined with CIB.
Scope and terms to be defined with CIB.
Tiers, terms and prices [pending validation CIBA-3288]: not published until commercial validation is complete.
7–8 — onboarding process · response times
How to get started and when we respond
Initial review
A visit and an inventory of your current set-up.
Proposal
Scope and plan in writing, with no small print.
Onboarding and roll-out
Implementation of the agreed service.
Follow-up
Reviews and reporting according to your plan.
Response times
Response times depend on the plan you take out and on how urgent the incident is. They will be published with each plan once commercial validation is complete: only commitments CIB can keep.
9–10 — team · case study
Who looks after it
Name, role and specialism of a real member of the CIB team [real content pending — S2; no invented profiles are published].
A real case study
Problem, work done, verifiable outcome and the person responsible [case pending documentation — S2; no cases are invented].
Today this service is published as: Cloud i còpies de seguretat
11 — frequently asked questions
Frequently asked questions
I already do backups. Why do I need anything else?
Because having a backup is not the same as being able to recover. The service covers design, retention, monitoring, alerts, regular testing and documentation of the recovery procedure.
What plans and prices are there?
Tiers and terms are still going through commercial validation and are not yet published. Ask us to check your backups and you will receive a specific proposal.
How do we get started?
With a review of your current backups: what is copied, where, with what retention and whether a recovery has ever been tested. Then a proposal, onboarding and ongoing follow-up.
Real questions from clients [pending collection with CIB — S2].
Shall we talk about your company's IT?
Tell us about your business, your workplaces and the problem, and we'll come back to you with a specific proposal.