Users, licences and devices organised and ready for work.
Included depending on plan
- Microsoft 365
- identities
- licences
- devices
- access
- joiners and leavers
- servers/desktops where they fit
1–3 — situation · risk · outcome
Situation
Email accounts, licences and devices added over time, with no single approach to identities or access.
Risk or need
Licences paid for but never used, joiners and leavers not reflected in access rights, and users unable to work when they change device.
Outcome
Users, email, licences and devices organised under one single approach, with joiners and leavers kept up to date and servers or desktops where they fit.
4–5 — what's included · what's not included
What's included
Included depending on plan — the exact scope is defined in the proposal.
- Microsoft 365
- identities
- licences
- devices
- access
- joiners and leavers
- servers/desktops where they fit
What's not included
- AI, automation and advanced development are referred to CIBAI.Studio. CIBAI.Studio
Exclusions specific to this solution [real content pending — to be defined with CIB during S2].
6 — tiers or service options
Tiers or service options
Each solution is offered in tiers or service options so the scope fits the size and actual workload of each business.
Scope and terms to be defined with CIB.
Scope and terms to be defined with CIB.
Scope and terms to be defined with CIB.
Tiers, terms and prices [pending validation CIBA-3288]: not published until commercial validation is complete.
7–8 — onboarding process · response times
How to get started and when we respond
Initial review
A visit and an inventory of your current set-up.
Proposal
Scope and plan in writing, with no small print.
Onboarding and roll-out
Implementation of the agreed service.
Follow-up
Reviews and reporting according to your plan.
Response times
Response times depend on the plan you take out and on how urgent the incident is. They will be published with each plan once commercial validation is complete: only commitments CIB can keep.
9–10 — team · case study
Who looks after it
Name, role and specialism of a real member of the CIB team [real content pending — S2; no invented profiles are published].
A real case study
Problem, work done, verifiable outcome and the person responsible [case pending documentation — S2; no cases are invented].
Today this service is published as: Cloud i còpies de seguretat · Llicències Microsoft 365
11 — frequently asked questions
Frequently asked questions
What does this solution cover?
Depending on the plan: Microsoft 365, email, identities, licences, devices, access, joiners and leavers, and servers or desktops where they fit your business.
What plans and prices are there?
Tiers and terms are still going through commercial validation and are not yet published. Request the workplace and licence review and you will receive a specific proposal.
How do we get started?
With a review of your current workplaces: users, email, contracted licences and how joiners and leavers are handled. Then a proposal, onboarding and follow-up.
Real questions from clients [pending collection with CIB — S2].
Shall we talk about your company's IT?
Tell us about your business, your workplaces and the problem, and we'll come back to you with a specific proposal.